管理学精要 英文版2025|PDF|Epub|mobi|kindle电子书版本百度云盘下载

管理学精要 英文版PDF格式电子书版下载

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PART 1 Introduction to Management1

1 The Manager's Job1

Who is a Manager?2

Types of Managers4

The Process of Management6

The Seventeen Managerial Roles9

Five Key Managerial Skills16

Development of Managerial Skills18

The Manager as an Integrator of Five Mind-Sets19

The Evolution of Management Thought21

2 International Management and Cultural Diversity36

International Management37

Challenges Facing the Global Managerial Worker46

Methods of Entry Into World Markets52

Success Factors in the Global Marketplace54

The Scope,Competitive Advantage,and Potential Problems of Managing Diversity58

Organizational Practices to Encourage Diversity62

PART 2 Planning112

4 Essentials of Planning112

A General Framework for Planning114

Strategic Planning and Business Strategies119

The Development of Business Strategy122

Operating Plans,Policies,Procedures,and Rules135

Management by Objectives:A System of Planning and Review136

5 Problem Solving and Decision Making146

Nonprogrammed Versus Programmed Decisions147

Steps in Problem Solving and Decision Making149

Bounded Rationality and Influences on Decision Making153

Group Problem Solving and Decision Making163

Creativity and Innovation in Managerial Work168

6 Quantitative Techniques for Planning and Decision Making186

Data-Based Decision Making189

Forecasting Methods191

Gantt Charts and Milestone Charts194

Program Evaluation and Review Technique197

Break-Even Analysis201

Decision Trees203

Inventory Control Techniques206

Pareto Diagrams for Problem ldentification210

PART 3 Organizing219

7 Job Design and Work Schedules219

Four Major Dimensions of Job Design Plus Job Specialization and Job Description221

Job Enrichment and the Job Characteristics Model227

Job Involvement,Enlargement,and Rotation231

Job Crafting and Job Design232

Ergonomics and Job Design233

Modified Work Schedules and Job Design237

Job Design and High-Performance Work Systems247

8 Organization Structure,Culture,and Change255

Bureaucracy as an Organization Structure256

Departmentalization260

Modifications of the Bureaucratic Organization263

Delegation,Empowerment,and Decentralization272

Organizational Culture274

Managing Change282

9 Staffing and Human Resource Management295

Human Resource Management and Business Strategy296

The Staffing Model and Strategic Human Resource Planning297

Recruitment302

Selection306

Orientation,Training,and Development315

Performance Evaluation(or Appraisal)319

Compensation322

The Role of Labor Unions in Human Resource Management325

PART 4 Leading333

10 Leadership333

The Link Between Leadership and Management334

The Leadership Use of Power and Authority335

Characte ristics,Traits,and Behaviors of Effective Leaders340

Leadership Styles348

Transformational and Charismatic Leadership355

The Leader as a Mentor and Coach359

Leadership Skills360

11 Motivation370

The Relationship Between Motivation,Performance,and Commitment372

Motivation Through Need Satisfaction375

Motivation Through Goal Setting383

Behavior Modification385

Expectancy Theory of Motivation389

Motivation Through Financial Incentives392

12 Communication407

The Communication Process409

Nonverbal Communication in Organizations411

Organizational Channels and Directions of Communication413

Barriers to Communication420

Overcoming Barriers to Communication424

How to Conduct an Effective Meeting430

Organizational Politics and Interpersonal Communication433

13 Teams,Groups,and Teamwork444

Types of Teams and Groups445

Characte ristics of Effective Work Groups454

Stages of Group Development458

Managerial Actions for Building Teamwork460

Being an Effective Team Player462

Potential Contributions and Problems of Teams and Groups464

Resolving Conflict Within Teams and Groups467

PART 5 Controlling481

14 Information Technology and e-Commerce481

Information Technology and the Manager's Job482

The Positive and Negative Consequences of Information Technology484

The Impact of the Internet on Customers and Other External Relationships492

The Effects of the Internet on Internal Operations498

Success Factors in E-Commerce502

15 Essentials of Control509

Controlling and the Other Management Functions510

Types and Strategies of Control511

Steps in the Control Process513

Nonbudgetary Control Techniques518

Budgets and Budgeta ry Control Techniques519

Managing Cash Flow and Cost Cutting525

Nontraditional Measures of Financial Performance530

Information Systems and Control534

Characte ristics of Effective Controls537

16 Managing Ineffective Performers545

Factors Contributing to Ineffective Performance546

The Control Model for Managing Ineffective Performers554

Coaching and Constructive Criticism562

Employee Discipline565

Dealing with Difficult People,Including Cynics569

Termination572

PART 6 Managing for Personal Effectiveness572

17 Enhancing Personal Productivity and Managing Stress579

Improving Your Work Habits and Time Management580

Understanding and Reducing Procrastination592

The Nature of Stress and Burnout594

Stress-Management Techniques602