商务英语沟通2025|PDF|Epub|mobi|kindle电子书版本百度云盘下载

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Introduction 导言1

Chapter One How to Apply for the Ideal Job 如何申请理想的工作4

Exercise 1 Pharox14

Exercise 2 Lawson Hotel17

Exercise 3 Modern Industrial19

Chapter Two The Résumé and the Interview 简历与面试27

Exercise 4 Industrial Lubricants32

Exercise 5 The Right Answers39

Exercise 6 Talking about Yourself42

Exercise 8 Difficult Issues47

Exercise 7 Interview Techniques47

Chapter Three Spoken Business Communication 口头商务沟通55

Exercise 11 Challenges56

Exercise 10 Your Future56

Exercise 9 Three More Analysts56

Exercise 12 Foreign Visitors56

Exercise 13 Directors' Questions63

Exercise 14 Sales Managers64

Exercise 15 German Analysts69

Chapter Four Communicating with Colleagues and Customers 同事沟通及客户沟通81

Exercise 16 Positive Points88

Exercise 17 Telephone Complaint93

Exercise 18 Kitchen Flag96

Chapter Five Written Communications 书面沟通108

Exercise 19 Ginger Jewellery112

Exercise 20 Diamond Office Equipment114

Exercise 22 Dragons Basketball116

Exercise 21 Mountainside Plastics116

Chapter Six Business Meetings 商务会议124

Exercise 23 Ransing Corporation132

Exercise 24 Harland Hotel Meeting134

Exercise 25 Charles Computing143

Chapter Seven Cross-cultural Business Communications 跨文化商务沟通149

Exercise 26 Programme Problems153

Exercise 27 Conversation Topics159

Chapter Eight Crisis Communications 危机沟通169

Exercise 28 Action Points187

Exercise 29 Staff Matters188

Exercise 30 Communicating Internationally189

Chapter Nine Media Communications 媒体沟通196

Exercise 31 Banking on Success201

Exercise 32 A Touch of Class201

Exercise 33 Questions, Questions, Questions207

Exercise 34 Making Looking Bad Look Good210

Chapter Ten Business Communications Every Day 商务沟通日日练222

Exercise 35 Winged Services222

Exercise 36 Harmony and Peace223

Exercise 37 Good Fortune Airways224

Exercise 38 Nan Hai Cars225

Exercise 39 Lunar New Year Parks226

Exercise 40 The Royal Treatment227

Exercise 41 Job Opportunity227

Exercise 42 Getting the Picture228

Exercise 43 Read the Newspaper229

Exercise 44 Agenda Items229

Appendices 附录Appendix One Cocktail Party（鸡尾酒会）238

Appendix Two The Card Game（名片游戏）241

Appendix Three Mr,Mrs,Ms,Dr or John（称谓问题）244

Appendix Four Getting to Know You（第一次会面）247

Appendix Five Dealing with Dinner（宴会礼仪）249

Appendix Six Sneaky Phrases（常见隐语）253

Appendix Seven Karaoke（卡拉OK现象）256

Appendix Eight It's All a Matter of Face（面子问题）257

Appendix Nine Be a Chinese Culture Vulture（汲取中国文化）260