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饭店服务英语2025|PDF|Epub|mobi|kindle电子书版本百度云盘下载

郑坤丹，彭琳主编；胡小林，范高羽副主编；李霜，陈时星，许鸿等参编著
出版社：北京：北京师范大学出版社
ISBN：9787303129843
出版时间：2013
标注页数：260页
文件大小：41MB
文件页数：273页
主题词：饭店－商业服务－英语－高等职业教育－教材

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图书目录

Part One An Introduction to Hotels1

Part Two Hotel Services9

Chapter 1 Front Office and Its Sections9

Unit 1 Front Office Department9

Unit 2 Room Reservation16

Unit 3 Bell and Concierge Service23

Unit 4 Check-in Service30

Unit 5 Cashier'S Service37

Unit 6 Check-out43

Chapter 2 Housekeeping49

Unit 1 About Housekeeping49

Unit 2 Regular Services56

Unit 3 Showing the Room62

Unit 4 Cleaning the Room68

Unit 5 Laundry Service73

Unit 6 Room Service79

Unit 7 Personalized Service84

Unit 8 Emergency90

Chapter 3 Food ＆ Beverage96

Unit 1 About Food ＆ Beverage Services96

Unit 2 Taking Table Reservations103

Unit 3 Greeting the Guests109

Unit 4 Taking Orders116

Unit 5 Serving Dishes120

Unit 6 Bar Service125

Unit 7 Paying the Bill131

Chapter 4 Health and Recreation Club136

Unit 1 About the Health ＆ Recreation Club136

Unit 2 Swimming,Golf,and Karaoke Service142

Chapter 5 Business Center148

Unit 1 Secretarial Services148

Unit 2 Providing Information154

Unit 3 Convention Services160

Unit 4 Ticket Services166

Chapter 6 Other Services173

Unit 1 Shopping173

Unit 2 Telephone180

Unit 3 At the Cloakroom185

Unit 4 Dealing with Complaints190

Part Three Appendices197

Appendix Ⅰ Names of Hotel Departments197

Appendix Ⅱ Positions in Hotel Departments198

Appendix Ⅲ Room Tariff Sample204

Appendix Ⅳ Commonly Used Words in Restaurant206

Appendix Ⅴ Name,Symbol or Abbreviation of Common Currencies222

Appendix Ⅵ Commonly Used Expressions in Beauty Parlors225

Appendix Ⅶ World Time ＆ Beijing Time228

Appendix Ⅷ Public Notice in English236

Appendix Ⅸ World Airlines252

Appendix Ⅸ Domestic Airlines253

Appendix Ⅺ Traditional Festivals254

Appendix Ⅻ Expressions for Hotel Introduction256

参考文献258